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We read every message personally. Depending on your enquiry — appointment request, product sourcing, or a general question — the right team member will pick it up and respond with either a confirmation, a quote, or a follow-up question. You won't receive an automated holding reply; the next message you get will be a real answer from a real person in Nakuru. If you'd like to speed things up, our office at 14 Kenyatta Avenue is open Monday through Saturday and you're welcome to walk in at any point during business hours.