Services
From a single appointment to ongoing product supply, every offering is scoped for local needs and priced for the Nakuru market.
The first step is always a conversation — in person at Kenyatta Avenue, by phone, or by email. You tell us what you need; we tell you honestly whether we can deliver it, on what timeline, and at what cost. Most service requests are confirmed within 24 hours. For product sourcing, we give you a supplier lead time upfront so there are no surprises. For appointments — whether for a consultation, a site visit, or a recurring booking — you pick the slot, we confirm it within the hour, and we show up. There's no automated phone tree, no offshore support desk. When you call +254 051 221 4567, a person who works in Nakuru answers.
One-off or recurring, in-office or on-site. We coordinate around your availability, send a confirmation straight away, and follow up with a reminder the day before. No-show risk is near zero because we make it easy to reschedule — up to 12 hours before the slot — without penalties.
You describe it, we source it from our verified supplier network across Kenya. Items are inspected before dispatch and delivered to your address in Nakuru or available for collection at our Kenyatta Avenue premises. Typical lead time is two to five business days depending on availability.
For tasks that need skilled hands at your location — inspections, installations, assessments — our team travels to you within Nakuru and the surrounding 30 km radius. Service visits are quoted in advance, and you approve the scope before any work starts.
Businesses and households that need regular assistance can set up a monthly support arrangement. We allocate dedicated slots, maintain a service log, and check in proactively so small issues don't become expensive ones. Pricing is agreed per arrangement and reviewed quarterly.
For most service and appointment requests, we confirm availability within one business day. Product sourcing timelines vary by item — we'll give you a specific lead time before you commit.
On-site service visits cover Nakuru and up to 30 km from the CBD. Product delivery reaches a broader area; contact us with your location and we'll confirm whether it's within our delivery zone.
We accept M-Pesa, bank transfer, and cash at our Kenyatta Avenue office. Payment for services is typically due on completion; product orders require a 50% deposit to confirm the sourcing order.
Yes — reschedule or cancel without penalty up to 12 hours before your slot. Just call or message us and we'll sort a new time that works.
Standard service rates are published on request and are based on current Nakuru market pricing. For larger or longer-term arrangements, we discuss scope and arrive at a fair fixed quote before work begins.
“We've been using Terrabalpha for product sourcing since early 2022. Every order has arrived within the quoted window, and when one item was out of stock, they called to offer an alternative before we even noticed. That proactive approach saves us real time.”
Omondi K., Business Owner, Nakuru West
Reach out by phone, email, or in person — no forms to fill in, no waiting for a callback window.